Rosland Capital is a dealer in gold and various other precious metals. The firm was set up in 2008, principally to assist investors purchase gold bullion, coins, and other sorts of precious metals for investment. Along with its primary metals investment arm, the business operates Rosland Commemoratives and Historic Collectibles. This division concentrates on marketing collectible coins.
Products Available With Rosland Capital
The company supplies a variety of different gold and metals products, including gold, silver, platinum, and palladium. These products are available as bullion, coins, bars, and various other forms of investment. The firm stocks additional support items primarily aimed at safe keeping valuables such as safes and other secure lock-ups.
The Rosland Capital website is well set up showcasing the various products available for investors. This can aid to narrow down the different potential investment items, identifying those that could possibly be preferred.
Location and Hours of Operation
Rosland Capital is principally an online business; nevertheless, they have offices in Santa Monica, California. Hours of operation for contact with customer service representatives are Monday to Friday from 9:00 a.m. until 5:00 p.m. Pacific time.
Rosland Capital Precious Metals IRA Account
The firm offers a precious metals Individual Retirement Account (IRA). Curiously, unlike many of the other precious metals dealers in the industry, Rosland Capital does not supply a great deal of details about this type of investment account on their web site, neither is it easy for their website prospects to find the needed information or documents to open a precious metals IRA account.
Buying and Selling Precious Metals
Rosland Capital provides a range of gold and other precious metal products through its internet site. Before placing an online order with the firm, it is recommended to contact them by phone to ensure you have the most up-to-date product price. Once a product has been purchased, it will be shipped out to the customer within 10 days of Rosland receiving payment.
Among the most distinct elements about Rosland Capital is the firm’s metals buy-back program for its customers. With this “no commission” program, Rosland Capital’s investors are allowed to sell back any product they bought from the company and Rosland Capital will pay the investor the current market price. This ensures investors will receive a fair price for whatever product they purchased if they do not want to keep them.
Rosland Capital Ratings
Better Business Bureau
Rosland Capital joined the Better Business Bureau (BBB) October1, 2008 as an accredited member. Their membership indicates that the business fulfills the BBB’s (wiki)accreditation specifications in that it makes a good faith initiative in resolving any received customer grievances.
From March 10, 2013, Rosland Capital has received 6 complaints. There are three areas of concern; the business’s advertising and marketing and sales have 2, delivery issues with 1, and 3 on problems with the company’s products and/or support services. Currently, the BBB is not aware of any significant government concerns involving Rosland Capital.
TrustLink has given a rating(internal) to Rosland Capital of 3 stars out of a possible 5. One reason for this is the number of unfavorable reviews the business has received concentrating on poor sales techniques and bad customer service.
Business Consumer Alliance
Rosland Capital has been given a AAA rating by the Business Consumer Alliance (BCA) even though the company has had a total of 8 complaints. Four of the complainants requested a full refund which was given.
Other Consumer Complaints
Rosland Capital has received other complaints alleging high commissions payments. One notable complaint from a client alleges that Rosland charged a commission in excess of 20%. Potential clients are cautioned to be aware of this possible commission charge before finalizing a transaction with this company.
Rosland Capital Reviews and Testimonials
Rosland Capital has many good reviews from both regular customers and celebrities. Two notable examples are:
“I buy my gold from Rosland Capital because ounce for ounce they’re as good as gold–what’s in your safe?”– William Devane (Source)
“Investors should hold at least 5% to 10% of investable assets in physical gold . . and sometimes more.”– Jeffrey Nichols (Source)
Rosland Capital Advantages and Drawbacks
Like all businesses, Rosland Capital has both positive and negative results with their precious metals investment division. One important positive is the buyback program. This is where the company offers to have the client re-sell the product to Rosland if they decide not to include the item in their portfolio.
The company maintains a sound education program for their investors. It gives a totally free gold guide to those that are interested, as well as precious metal IRA information. On top of that, newsletters are offered in both print and email format to those that join. These are informative newsletters covering precious metal and gold investing strategies, including the current and prospective economic outlook.
Regrettably, several complaints have been filed about the high commissions charged, coupled with poor customer service. For this reason, it is very important for investors, particularly first time investors, to be aware of the “fair market” commissions for products. Proper “due diligence” research is always necessary where investment is concerned.
The Bottom Line
Rosland Capital has a great product inventory, with a sound investment education program for new and experienced gold and precious metal investors. This can be a great help, especially for the new precious metal client. However, the number of complaints filed against the company should give the potential investor pause and compare the Regal Asset program as a logical alternative.
Also be sure to read our thorough review of Regal Assets, which is our #1 recommended gold dealer online.